4/10 Poor
Tara L.
25 Feb 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Cute place but a hassle - no king sheets, busted dishwasher, dirty in areas, had to move giant box
This place is cute, but we won’t stay at another Vacasa property again. To start, the king bed had no sheets. We checked the whole house. Called Vacasa and they said they would send someone to deliver sheets. They asked if the person could enter the home without warning, to which I said absolutely not, they must call first. Well, the next day while we were out, someone did enter without warning. And not only did they not bring us the size sheets we needed, but they also left the door wide open. We were terrified thinking someone had broken in or that a wild animal maybe entered. Plus, it was single-digit temperatures outside, so by leaving the door wide open the house was freezing. We were traveling with three very small children/babies, so this was really upsetting. Second, nobody warned us that the dishwasher was broken, so when tried to run it, water leaked all over the kitchen. I contacted Vacasa right away, and they promised to send someone to fix it but never did. Again, we were traveling with babies so this meant a lot of handwashing dishes and baby bottles. They only provided two small trash bags - not enough for a three-night stay. Living room rug was filthy and there was food behind the dresser in one bedroom. They also had a box of unassembled furniture in standing in the middle of the living room, which was in the way and could’ve fallen on our kids - so the two men dragged it to an empty bedroom. Place was cute but not worth the hassle. Hoping for partial refund
Tara L.
Stayed 3 nights in Feb 2024
