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6/10 Okay
1 Oct 2024
Disappointing Stay with Communication Issues
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I recently stayed at this property after a last-minute switch from our originally booked accommodation, which was unavailable just four days before check-in. Unfortunately, the property management’s lack of empathy during this situation left a lot to be desired.Upon arrival, we were greeted by cleaning supplies in the hallway, indicating that the cleaning staff was rushed. While they returned to finish up, it was evident that the job wasn’t thorough—dirty floors and an overall sense of haste were apparent. We appreciated the gesture of a gift card for our troubles, but it didn’t quite make up for the inconvenience.The property itself had some unexpected issues. There were no curtains or blinds in the living room, and the bedroom blinds didn’t close properly, making privacy a concern. Additionally, we struggled to find working outlets, which made it difficult to charge our devices.Another inconvenience was the locked bathrooms by the pool. Thankfully, our neighbors had keys from their property management and were able to help us access them.Communication also fell short; we received no information about amenities or important details following the abrupt change in location. This lack of clarity only added to our frustration.Overall, while we hoped for a positive experience, this stay didn’t meet our expectations. I would suggest looking for properties with better communication and attention to detail.
