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10/10 Excellent
Mairi
28 Sept 2024
Fantastic Property - poor communication from Guest Contact.
This is a fantastic property in a good location with everything you could need. It is modern, clean, comfortable and very spacious with many lovely touches such as snacks, tinned food in the pantry, little stickers on the many light/fan switches to help find the correct one and plenty of toiletries and towels. Excellent Wifi and the biggest televisions we have ever seen. The electronic dart board was good fun too. It is just a mile and less than a 5 minute drive to the nearest supermarket and fuel station "Dave's Jubilee" which is a Tardis and had everything we needed including some vegetarian options. The house is an easy one hour drive to the entrance gates of West Yellowstone, note it's still about 40-45 minutes from there to actually get to see anything in the park, more if it's busy and/or animals are nearby which causes long queues to form with people taking photos. We also made it to the start of Grand Teton Scenic Drive within 1 hour and 40 mins. We easily did this drive in a day including a visit to Jackson Hole for coffee and shopping on the way back. The only issue we had with this property is the Guest Contact. We had a problem with the dishwasher on our first night, leaking over the kitchen floor and then it stopped working completely. Messaged the Guest Contact (Jamison Potter) first thing the following morning and also asked a question about recyling and a key for the door from the garage to the house. His only response was to advise "No just put it in the garbage". Absolutely no response about the key or most importantly to the issue with the dishwasher! Having stayed in holiday lets for many years we have rarely had a problem but if we did the contacts have always been excellent at responding and sorting the matter out. Not so here where we were basically ignored. The house is great and you should stay here but hopefully you will not experience any problems because if you do you're on your own! We managed to resolve the dishwasher problem by ourselves in the end but that's not what you should really be spending holiday time doing.
