6/10 Okay
Keri P.
23 Feb 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Misleading Amenities & Charges
The location and cleanliness of the property is great. Very close to Hollywood Broadwalk nightlife, restaurants & clubs. The check in process is very inefficient, the staff is not super friendly & act inconvenienced by guests. They are very particular about guests using the service elevator when carrying luggage, groceries or going to/from the beach. This makes for long elevator waits & seems really inefficient when there are plenty of other elevators. If you use the wrong one, staff & residents are quick to tell you & they aren’t kind about it. There are several misleading amenities and onsite charges: -NO washer & dryer in the unit. There are 2 washers and dryers/floor. A 7.00 laundry card is needed and then you have to load onto the card to pay for the loads of laundry. The office ran out of cards & we were unable to do laundry onsite. We had to take our laundry to the laundromat, as we packed with the intention of having laundry in our unit. -Parking was listed as 75/day, but was 100 upon arrival. -Parking tag 20-Must pay 30 per key fob to enter building and go through gates. They require 1 fob for every 2 people in the group. This adds up quickly. -NO hot tub/spa as advertised -NO beach lounge chairs included. Rusty, low to the ground fold up chairs are in the closet to borrow. They are not in good condition. -NO balcony furnitureLots of extra hidden fees & lack of amenities! Unit is not ocean front; overlooks a parking lot & angled beach view.
Keri P.
Stayed 4 nights in Feb 2025