4/10 Poor
Jessi C. A.
8 Aug 2023
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Disappointing
This house is in a great location-- walkable to the resort's pools, quiet, surrounded by trees. The house itself is clean.
That said, the property is clearly not well-cared-for. Blinds in multiple rooms do not open/close correctly. The carpet is stained and worn. The chairs around the dining room table on the back deck are mismatched and in various stages of disrepair, including completely broken down. Lighting is inadequate throughout the house. The landscaping/tree trimming is poor. One of the two grills is so rusted as to be unusable.
The front door deadbolt did not work when we arrived, which was a safety issue. The property management company responded promptly and replaced it (they were great) but of course they cannot replace broken furniture or install functional window blinds without owner authorization. There's only so much they can do.
We will absolutely stay at Spring Brook again-- the pools are great, the golf course looks nice, and it's convenient to the Dells. However, we will not stay in this property unless significant changes/updates are made. It's clear from previous reviews that many of the issues have been ongoing for quite a while, and despite renter feedback have not been corrected. It's a shame.
Jessi C. A.
Stayed 3 nights in Aug 2023
