Pros:
Condotel was excellent from start to finish.
The late check in / key pick process was perfect!
Condetel provided all the information we needed for the check in, house, keys, do's, don'ts, entertainment, ski rental process and savings.
Hot tub was hot and ready to go!
The property is minutes from the downtown Ruidoso area, 10 minutes from the Winter Park, 15 minutes from the Mountain of the Gods resort and 45 mins from Ski Apache
The Ski Rental store attached to Condotel office is extremely professional, fast and will give guests a 25% discount. Boards, boots, bibs and rental gear for 4 was under $150.00.
Cons:
VRBO was the initial company I dealt with when booking the property, my card was double charged for the total amount. Contacting customer service was extremely challenging, the first two people I dealt with were from a foreign call center and were unable to assist. The matter was eventually resolved after I spoke with a person from the Austin location.
The neighborhood was mixed with low cost housing, trailers and trash however the home was secluded and this could only be seen while driving through the area.
House stunk and was musty.
Walls needed painting, were scratched and dirty throughout the entire property.
Carpet downstairs was stained and dirty.
Floors were dirty and dusty and the kids were covered in dusty and lint after sitting on the upstairs den floor.
Dishwasher leaked water and top shelf was broken.
Drier did not work, took 3 cycles to dry a load of laundry. .
Master shower door was broken and water leaked on the floor.
Rodents in the attic above master bedroom can be heard day and night.
Water heater does not support two adults, two children, water was cold on last bath or after doing laundry.
The property has no essentials, no items for cooking such as butter, oil, PAM, seasonings, etc. When you buy food you must also buy all items needed for preparing and cooking the meal.
Property management demands all dishes, cookware, linen and towels be cleaned however the property has no soap, dish soap, laundry detergent. These items must be purchased and they cannot be left in the property.
Trash must be taken out and dropped at nearby dumpsters however the property has no trash sacks available and these must be purchased but cannot be left in property.
Overall, pros far outweighed the cons however the price of the property should ensure these items are repaired and the property is cleaned!
.