10/10 Excellent
Michael U.
27 June 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Great Spot
Al - the host was great. Good communication. It was obvious that Al takes pride in his property. The property is a 2 bedroom condo. It was listed as a 3 bedroom with a note in the description that the bunk bed in the living room is being counted as the third bedroom. I made the reservation at 5 pm the day before my flight to Montreal. We enjoyed the location. Old Montreal is beautiful with great restaurants and shops in walking distance. Thank you Al.
My review of VRBO for this trip is very different. I booked a different condo in July of 2023 at which time I made a full payment. My check-in day was a Thursday in early June 2024. The Wednesday before I was to check-in I reached out to the host. The host which I had paid almost a year earlier responded and said that the property was no longer available and to contact VRBO. I promptly called VRBO who promised a call from their special department that handled rebooking. I waited until almost 5 pm the day before my flight and never received a call. At that time I called VRBO again and they said they would refund my original booking. They told me I could book something new on my own. My original booking was refunded at a loss because of the exchange rate. A similar property was now over $2500 more expensive. VRBO has been terrible to work with. They promised a small reimbursement for the difference in cost which was over three weeks ago and there has been zero communication from VRBO.
Michael U.
Stayed 4 nights in Jun 2024
